Refund or Cancellation Policy

If the client requests for a refund of the entire solution, in that case Klevvrtech Labs will not refund the total amount of the project as the product delivered is a service based product. Payments once made are usually not refundable. However, in certain circumstances we may provide partial refund as outlined below:

• Kickoff Payment: Full refund shall be provided if the client decides to discontinue the services within 24 hours of signing the Agreement, provided the Klevvrtech has not assigned a project manager and / or team to the said project. For the sake of clarity, if Klevvrtech has assigned a project manager and team to the client before 24 hours and the same is intimated to the client via email, the client cannot request a refund.
• Milestones Payment: It is hereby understood that the client shall make milestone payments after reviewing and accepting the deliverables provided by our team at the end of each milestone. It is hereby understood by and between the Parties that once a milestone payment is received, the client has accepted and approved the project deliverables presented to him and therefore the said milestone payment stands non-refundable.

Replaceable Tokens

• If a client wishes to replace their application idea/development project, they have a 7-day window to do so without any additional charge, provided the idea / development project is similar to the present one and Klevvrtech does not have to incur additional cost for this change.
• In this regard, Klevvrtech will provide tokens to clients (equivalent to the payment made) which the client can redeem for a new project. As aforesaid mentioned, refund shall not be provided.
• If a change request is received after 7 days but before 2 weeks, the client will be billed 50% (percentage fifty) of the total project cost and the remaining 50% (percentage fifty) shall be credited as tokens. These tokens can be used in the new project.
• If a change request is received after 2 weeks, then Klevvrtech will charge 75% (percentage seventy-five) of the total project cost and the remaining 25% (percentage twenty-five) will be credited as tokens. These tokens can be used in the new project.
• All refunds shall take up to 90 days to process from the date of confirmation. Additionally, refund requests must be made in writing and sent to the company's customer support team. Company’s team will review each request and respond within 14 business days.

• All site content (text and multimedia) will be the sole responsibility of the client to provide to Klevvrtech Apps. Such should be provided prior to commencing the work.
• The client is solely responsible to take a proper back-up of all content on their site prior to letting Klevvrtech Apps undertake the required course of action towards meeting the contract. Any loss or damage to existing data shall not be a responsibility of Klevvrtech Apps under any circumstances.
• The Contract does not hold Klevvrtech Apps responsible for any data entry, web hosting or custom artwork/graphics related work/tasks unless otherwise specifically mentioned, paid for and agreed to by both the parties towards such. Any artwork, images, or text supplied and/or designed by Klevvrtech Apps on behalf of the client, will remain the property of Klevvrtech Apps and/or its suppliers unless otherwise agreed.
• While Klevvrtech Apps will do its best to achieve all deliveries within the estimated time, there may, at times, be the need to extend or adjust time in cases of any unavoidable and non-forecasted situations like those of deployment issues, dependencies, 3rd-Party support, development bottlenecks, resource unavailability due to emergency, communication delays and the like.
• Klevvrtech Apps will provide the Client an opportunity to review the appearance and content of the Website during the design and once they are completed. Klevvrtech Apps shall wait for a period of 7 days to hear any feedback on such shared work/outputs from the client. In the event of client not reply within this period, such material will be deemed to have been automatically accepted and approved by the Client.
• The Client retains the copyright to data, files and graphic logos provided by the Client and grant Klevvrtech Apps the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Klevvrtech Apps permission and rights for use of the same and agrees to indemnify and hold harmless Klevvrtech Apps from any and all claims resulting from the Client's negligence or inability to obtain proper copyright permissions. A contract for Web site design and/or placement shall be regarded as a guarantee by the Client to Klevvrtech Apps that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
• Klevvrtech Apps will not accept responsibility for any alterations caused by the Client or a third party occurring to the Client's pages/website once installed/deployed. Such alterations include, but are not limited to additions, modifications, or deletions. Klevvrtech Apps may require a one-off Web Development charge before resolving any issues that may arise.
• A cancellation fee may be charged if the Customer cancels the Service prior to completion. The fee will be equal to the amount of work completed at the point of cancellation.
• A non-payment of cancellation fee and/or overdue amount will result in the legal action upon necessity.

Support and 3rd-Party

• As the site launches, we offer free support for the first month. After one month of free service, we charge according to our various price packages best-suited to client's requirement. We also provide attractive discounts if the client chooses a higher price package. The scope of support only includes any bug fixing and email support and excludes any issues related to the site architecture, rule changes, and add-ons/enhancements.
• No guarantees or warranties shall be provided by Klevvrtech Apps for the accuracy or performance of such 3rd-Party product/service.
• Any upgrade in the 3rd-Party product/service being used in the project shall not be part of scope at Klevvrtech Apps. Such shall be addressed per feasibility and revision of price and time may be called for by Klevvrtech Apps.

Re-work, Enhancements/Add-ons and Billing

• Any additional features not envisaged in the scope of work would be entertained through a Change Management process and be additionally billed. Scope Creeps after wireframe sign off would be billed as additional and timelines and cost for delivery would increase.
• Whilst we try our best to cover most changes within the budget of the site, some changes are classified as enhancements/add-ons to the system and become chargeable; we will advise you before we start work of any such items.
• Any re-work, change, or tweak request by the client post-approval and/or further to the subsequent stage of the project process might be treated as add-on work and be additionally billed.
• The client must pay the fee charged by Klevvrtech Apps without any deductions, discounts or debt settlement by the agreed due dates.

Limitations of Liability

• Klevvrtech Apps will use reasonable skill and care in providing the Service. However, we make no representation and exclude any warranty, express or implied, as to the availability, quality, accuracy, timeliness, completeness, performance or fitness of the Service.
• Klevvrtech Apps hereby excludes itself, its Employees, and/or Agents from: all and any liability for loss or damage caused by any inaccuracy; omission; delay or error, whether the result of negligence or other cause in the production of the website; All and any liability for loss or damage to clients' artwork/photos, data/content supplied for the site. This is whether the loss or damage results from negligence or otherwise.
• Except in the event of death or personal injury caused by our negligent acts or omissions, we shall not be liable in any way for any damages arising in contract, tort or otherwise in respect of loss or damage arising out of or in connection with this Agreement or operation of the Service. In no event will we be liable for any direct, indirect or consequential damages in contract or tort, including loss of profit, loss or damage to property or relating to claims made by third parties.
• Klevvrtech Apps cannot make guarantees of service on behalf of third party organizations and will not be held liable for the failure in any service provided by third parties.

Approvals and Delivery

• The project will involve various stages and the work for the next stage will only start after receiving the sign off on and relevant payments for the previous stage as agreed.
• All code and material developed will be transferred post completion of the project and after sign-offs. The code ownership will reside with the client after final payments.
• Code Brew Apps holds the Right to publish and use the completed work and/or even the deployed final produce/website for references to other potential clients. In circumstances such is required to be withheld, the client shall notify Code Brew Apps well in advance and request prior and proper approvals towards the same.

Severability

• In the event any one or more of the provisions of this Agreement and/or Order shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement and/or Order shall be unimpaired and the Agreement and/or Order shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid, illegal, or unenforceable provision.